For some customer centricity is just a buzzword. For the leading banks it is an obsession. Since the crash of 2008 banks have been working tirelessly to rebuild the relationship with their customers and regain that feeling of trust. This has been made more difficult as the customers themselves have changed. They do expect more service, and for less. They expect to be be able to contact their bank at any time, anywhere and through any channel.
This summit will discuss how to gain customer loyalty among the mobile generation, use multi-channels to match your customer's needs, and build the customer centric model that best suits your company. Our speaker's panel will feature case studies delivered by senior experts from leading companies such as Barclays, Citi, RBS, Nordea Bank, SEB and more. The case studies will focus on the experience and knowledge our speaker's have had when approaching the challenges that you are facing, not simply theoretical advice.
At the 3rd Annual Customer Experience Management in Banking Summit you will be presented the opportunity to draw on this knowledge, to discuss these challenges with industry peers and then return with new concrete ideas to take your company forward.