4th Annual Optimizing Contact Centers Summit

Getting the balance between delivering a great customer experience, resolution and delivering an efficient operation has been a major topic of debate for some years. The evolution of contact...

Internet, Technology

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Getting the balance between delivering a great customer experience, resolution and delivering an efficient operation has been a major topic of debate for some years. The evolution of contact centre brings together opposite trends: Call centre vs. Contact centre, Cutting costs vs. Investment and Multichannel vs. Traditional strategy. It requires best knowledge in the field of Customer Management to cover these challenges.

When
From: October 08, 2013 00:00
To: October 10, 2013 23:59
Where

Steigenberger Hotel Berlin, Los-Angeles-Platz 1, 10789, Berlin, Germany

Category

Internet, Technology

Hashtag

#OCC

Contact email
info@allanlloyds.com

Website

Submitted by:

Conrad

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