From 9:00 am to 5:00 pm.
Unlocking value, improving productivity and maintaining a competitive edge to maximize your share of the shared services and outsourcing market.
The BPO industry in Philippines is set to grow from 9 billion USD and 500,000 hires in 2012 to 20 billion USD and 900,000 employees by 2016. But there will be challenges in achieving this exponential growth. To help overcome these challenges, SSON is holding the 4th annual Shared Services and BPO Philippines, 14-15 August 2013 which will address key issues like:
a) Overcoming challenges of increasing operational costs for outsourcing centre’s in the Philippines due to a stronger Peso
b) Implementing a holistic and integrated talent management strategy to overcome people related challenges
c) Driving the right metrics for delivering service quality, performance optimization and positive customer experience.
Conference Only (Vendor): USD 2,299
Early-bird Conference Only (Vendor): USD 2,499
Conference Only (Primary): USD 1,499
Early-bird Conference Only (Primary): USD 1,299
Artists / Speakers: Maria Necita Geronimo, Vineet Dwivedi, Aaron Key, Jojo Acquino, Mark Galutera, Amandeep Singh, Teejay Gonzales, Manette Martin, Ratan Kumar Kesh, Robert Love, Renalto Derpo, Gigi Geromine, Darwin John Moises, David Gold, Marie Curitana, Richard Teo, Karl McLean, Linda Bax, Elaine Kunkle.