Change Agent Skills for Lean Implementation Leaders is designed to introduce skills and practices in four critical areas where lean change agents must be effective:
Creating persuasive business cases for improvements and changes
Gaining agreement, commitment, cooperation and support
Influencing without power and position
Responding to resistance productively
The tools and techniques for the first two areas are based on processes and best practices for change management developed at Toyota. The skills for personal influence and responding to resistance are based on best practices used by successful leaders and change agents in North America. The emphasis throughout the workshop is on presenting a few fundamental guidelines and behaviors for each set of skills and providing numerous opportunities for exploration and hands-on practice.