Customer expectations have increased dramatically in a drastically short space of time leaving many companies struggling to cope with growing consumer demands. Rapid advancements in technology and the growing use of social media has also come hurtling into our lives and has changed the way in which consumers access information, making them more powerful than ever before. Companies are starting to realise that their customer contact can’t just be good some of the time, it has to be consistently excellent across all channels.
That’s why the leading minds in customer contact will gather at the Executive Customer Contact Exchange (October 2014, Miami) to discuss best practice and learn how to implement the very latest tools and techniques required for delivering an excellent customer service. Through streamlining operational activities and creating a customer focussed culture, you have the potential to transform your customer service strategy and gain a crucial advantage in your marketplace.
The Executive Customer Contact Exchange 2014 is for those leading the customer contact transformation. It’s for those convincing senior business leaders to invest. For those making it happen.
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