Customer Experience is undergoing a significant shift. The conversation with customers is evolving in line with today’s rapidly transforming environment. It is therefore increasingly important to use all available channels, both new and old, to communicate with customers in the most appropriate way. This annual conference features 21 cross-industry speakers examining the key capabilities organisations must embrace to remain competitive.
From: March 20, 2014 08:30
To: March 20, 2014 17:30
One Drummond Gate, Victoria, SW1V 2QQ, London, England