There’s no denying that in today’s connected world, the customer is king - yet whilst many organizations are adopting this mantra, siloes and fragmented roles mean that in practice, few are behaving in a customer-centric manner.
Increasing costs and the need to streamline can also adversely affect customer and employee experiences. So how do you safeguard the future of your organization and ensure that your customer experience initiatives are resulting in customer acquisition, increased loyalty and profitability?
The 2013 Customer Experience Exchange directly addresses these issues in a unique format. Combining in-depth, real-life case studies with expert panelists and cutting edge research, this two day Exchange goes beyond generic recommendations and i