Come and benefit from the only event tailored to addressing CEM challenges within the telecoms industry and learn from industry-specific case studies led by your peers
Benchmark your CEM strategies with cross-industry speakers selected from sectors renowned for their customer experience!
Learn how to establish a cross-functional approach to CEM in order to deliver a seamless customer experience across multiple touch points
Determine how to manage the volume of your customer data and use the voice of the customer to drive improvements in the customer experience
Establish how to leverage self-service and social media channels to radically improve the customer experience whilst saving costs