Customer Experience Management in Telecoms: Eastern Europe

t a time of declining revenues and ever-rising customer expectations, the customer experience remains the key opportunity for all operators to differentiate themselves and retain subscribers in...

Business, Supply Chain Management, Distribution, Logistics

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t a time of declining revenues and ever-rising customer expectations, the customer experience remains the key opportunity for all operators to differentiate themselves and retain subscribers in the face of aggressive competition.

For Eastern European operators in particular, lower ARPU and increasing pressure on budgets makes it even more urgent to maximise the cost-efficiency of customer experience improvements and demonstrate an ROI on CEM investments to senior management.

Telecoms IQ’s 4th Customer Experience Management in Telecoms event is the only conference dedicated to addressing the challenges facing the Eastern European telecoms market or any operator wanting to know how to improve the customer experience whilst lowering operating costs.

From increasing your first call resolution rates to reducing call volumes through to ensuring a simple and consistently positive customer journey, you will learn from innovative case studies how to satisfy your customers whilst improving your bottom line.

When
From: September 24, 2012 00:00
To: September 27, 2012 23:59
Where

Angelo Hotel Prague, Radlická 1g, 154 00, Prague, Czech Republic

Category

Business, Supply Chain Management, Distribution, Logistics

Tags

case studies, customer experience, kpi, market

Hashtag

#CEMIQ

Contact email
conference@angelohotel.com

Website

Submitted by:

Conrad

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