Being able to deliver a seamless customer experience in an increasingly joined-up, multi-channel world has become the top priority for operators.
To discover how to tackle this, you should join 250+ CEM leaders from across the globe who will come together at CEM Gobal Summit 2015 - the world’s largest gathering for the CEM in telecoms community. This forum will showcase the most comprehensive agenda in the market. Take part in 2 days and 30+ interactive debates, panel discussions, case studies and roundtables to dive deeper into issues such as employee engagement, self-service strategies, social networking and how to build that sought-after 360 degree view of your customers.
Benefit from 40+ expert speakers and panellists and walk away with the tools and strategies you need to successfully deliver a consistently positive customer experience in an increasingly complex, digital world.
New for 2015! Ensure you get the most value from the event by choosing from multiple topic streams across the 2 days and creating a conference agenda tailored specifically to your needs.
Don’t miss the world-leading CEM in Telecoms event and join in the conversation on twitter #CEMTelecoms.
Operators: From €799 - €2199
All Other Attendees: From €2049 - €3799
Speakers: Carlos Soares Head of CRM Talk Talk, Ric Mccormick Head of Process Excellence Vodafone Group, Ric Mccormick Head of Process Excellence Vodafone Group, Nick Milne Head of Research Programmes O2, Imran Malik Director Enterprise Service Management du, Mohammed AlShaikh Ali Director Business Services Support - Customer Care Mobily
From: January 26, 2015 09:00
To: January 28, 2015 17:00
Park Plaza Victoria London, 239 Vauxhall Bridge Rd, SW1V 1EQ, London, United Kingdom