Customer Experience Transformation: Nordics

27-29 Nov 2013 at 7A Odenplan, Stockholm, Sweden

Energy and Power, Business

Submit new post
Thank you for posting.
Share it:
More

People (4)

Show all

Building intelligent, effective Customer Experience strategy and harnessing the power of digital transformation is fast becoming an intrinsic feature of the successful Nordic organisation.

Our research has uncovered 5 key goals, critical to Customer Experience leaders across the Nordic region:

Digital Transformation: harnessing technological innovation to drive improved e-commerce, insight and customer contact
Cultural change: how to achieve stakeholder buy-in and employee engagement to drive Customer Experience transformation
Actionable Customer Insights: effectively incorporating customer data, feedback and profiling into strategic decision-making
Contact Centre ‘Motherships’: driving improved customer experience through multi-channel contact centres and engaged
Aligning Customer Experience to Strategic Growth: demonstrating the value of the customer experience on the balance sheet

Join your peers at the most comprehensive and interactive 3 day Summit for the Nordic region to learn how to achieve Customer Experience excellence, and drive profitable customer centricity to the heart of your business.

Download our current draft agenda for more information on what the event will offer.

To profit from market leading insight on how to achieve these goals, register now to attend Customer Experience Transformation: Nordics

Time: 9:00 am to 5:00 pm

When
From: November 27, 2013 00:00
To: November 29, 2013 23:59
Where

7A Odenplan, Norrtullsgatan 6, 113 29, Stockholm, Sweden

Category

Energy and Power, Business

Contact email
enquire@iqpc.co.uk

External link

Submitted by:

evvnt Platform

Are you the organizer?

Get in touch