Customer Experience World (formerly ICEW) returns to South Africa on the 25th and 26th of March 2014 for its 3rd year. Join us as we explore our theme: Being good to customers is good business. Speakers will discuss the benefits of good customer experience including satisfied customers, increased sales and improvements in employee morale.
Join us for the opportunity to learn from customer experience experts from South Africa and overseas about current best practice and the latest innovations. Speakers will explore what organisations need to do in order to close the gap between customer expectations and the reality of what is delivered with a focus on providing practical next steps on how to improve the customer experience in your organisation.
+44 (0)121 709 3938