Customer Operations in Utilities brings together leaders in service, engagement and technology in energy and water to address issues from trust and communication to metering and technology. As the cost of living rises, utilities are under even more pressure from consumers, government and regulators to demonstrate good value for money – our well research agenda will focus on opportunities to build customer feedback into business plans, how technology can help deepen the customer relationship and effective engagement strategies.
From: March 27, 2014 09:00
To: March 27, 2014 17:10
Etc Venues, St Paul's, 200 Aldersgate, EC1A 4HD, London, United Kingdom