Customer Value Management

Learn how to achieve a cultural and operational shift in mind-set in order to maximise customer value whilst minimising churn.

Telecommunications, Technology

Customer Value Management 23-25 Jun 2014 Panorama Hotel Prague, Prague 4, CZ
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It is a well-known fact that it is much cheaper to retain an existing customer than acquire a new one. But in todays demanding and fickle market, where one tariff change or negative customer service interaction could lose you a customer, how can you keep your customers engaged, satisfied, and most importantly spending on your network? Telecoms IQs Churn and Customer Value Management in Telecoms will address the key challenges facing the operator community today!
Take advantage of both Telecoms-specific and cross-industry case studies to benchmark and optimise your churn and customer value management strategies. Discover how to leverage customer segmentation to personalise your communications, and develop targeted loyalty programmes that will radically reduce customer churn.
Dont get left behind in the race for a loyal and profitable customer base – book your place now!

Standard Price: Full Access Package [Two-Day Conference plus 2 Workshops]: €2949
Standard Price: Two-Day Conference plus 1 Workshop: €2599
Standard Price: Two-Day Conference Only: €2199
Discounted Operator Price: Full Access Package [Two-Day Conference plus 2 Workshops]: €1499
Discounted Operator Price: Two-Day Conference plus 1 Workshop: €1299
Discounted Operator Price: Two-Day Conference Only: €1099

From: June 23, 2014 08:00
To: June 25, 2014 17:00

Panorama Hotel Prague, 7 Milevská, 142 00, Prague 4, CZ


Telecommunications, Technology


churn, customer, management, prague, telecom, value

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