Process Excellence & Digital Transformation for Service Industries

Improve Process Excellence and Reduce Costs while Enhancing Quality of Service and Company’s Competitiveness

Business, Education & Learning

Process Excellence & Digital Transformation for Service Industries 17-19 Sep 2014 Courtyard Berlin City Center, Berlin, Germany
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Conference Workshop
Kill Complexity and E2E Improvement Methodology Deep Dive

Participants of this workshop will learn how to reduce complexity in processes to improve E2E operations.

Workshop Moderator: Alan Poulsen, Project Manager and Asger Larsen, Director

Company: Implement Consulting Group

Conference Workshop
Connecting Company’s Goals with Workforce Objectives by Implementing Sustainable Change Management

Participants of this workshop will learn how to design simple and effective lean strategies to achieve comprehension of all involved parties.

Workshop Moderator: Friedrich de Vries, Consultant

Company:Unternehmensberatung de Vries

Why You Should Attend

Service Industries are in the first stage of lean management implementation into their processes. Traditionally, Lean and Six Sigma had been implemented into manufacturing operations and therefore it has been difficult for service oriented companies to deploy them with the right approach as they operate with services processing huge amounts of data rather than handling machines in manufacturing sites. Above all, the market is more competitive as well as customer more demanding, therefore it is absolutely necessary for service companies to improve their market position by reducing costs, adapting to the digital age, and increasing quality of service.

This premium marcus evans conference will expose best practices on how successful multinational organisations managed to minimise direct costs by implementing operational excellence into their processes, rethink their business structure and employ the right digital tools to ensure success and business growth. Delegates will learn the most successful PEX strategies and how to engage workforce to reduce costs, improve flexibility towards constantly changing market and achieve excellent quality levels. PEX experts from leading companies will deliver practical case studies on how to apply the above into the organisation in the most cost efficient manner.

Key Topics

Improve quality of service at minimum cost and increase your competiveness by
implementing BPM

Employ the most advanced IT tools to achieve process excellence and effective internal

Implement best in class lean techniques and strategies to become more flexible towards
market demands

Reduce response time, inventory and unnecessary acts to reach the optimal cost
effectiveness in processes

Achieve exceptional performance by transforming your physical structure and standardising processes

From: September 17, 2014 00:00
To: September 19, 2014 23:59

Courtyard Berlin City Center, 55 Axel-Springer-Straße, 10117, Berlin, Germany


Business, Education & Learning


Improve Process, Process Excellence, Reduce Costs

Contact email

Contact phone
+357 22 849 408


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