2013 marked the 16th year that Shared Services and Outsourcing Week had been held in Asia. How much has the industry progressed since 1997? How many jobs have been created and how many lives have been transformed?
Asia has certainly seen unprecedented growth, and it’s not about to slow down, with organisations reporting global captive roll-outs and new vertically specific outsourcing alliances. Now more than ever, businesses need to take advantage of the opportunities available, stay one step ahead of the competition and position themselves for growth.
As we look at the landscape for 2014 we are seeing more than ever requests for advice on best-practice in customer experience management, leadership training, process excellence and value-added services all whilst maintaining strong governance, risk and control. This is in addition to the traditional challenges that to so many remain a constant struggle: talent management, location sourcing and data analytics.
Many Shared Service Centres and BPOs have now evolved to shoulder much more judgemental or specific services to their organisation and are providing much more than just basic process support. All this progress means that we to are changing our conferences to support you in moving to the next level; implementing a global series of best-in class site tours, additional workshops and multiple streams to allow you to get the most in-depth information on what makes your SSO strategy tick.
This evolution occurs in our 17th Annual Shared Services and Outsourcing Summit. This conference really is the premier event for Shared Services and Outsourcing professionals within Asia, and has established itself as a hallmark of excellence in the community. The event plays host to a vast array of world-class speakers and ground-breaking panel discussions and if the platform from which the winners are announced for our SSON Awards for Excellence.
End user: SGD3099
Solution Providers: SGD3499