The day will be split by topic, the morning will focus on knowing your customer, the afternoon on designing for them.
We don’t want to just talk at you, we want you to get involved, so each topic will be comprised of a healthy mix of keynotes and workshops to ensure the right amount of knowledge sharing and learning.
Above all, we want our workshops to be relevant, so to make sure we aren’t pushing you down a particular path, you have a choice to attend 4 of 6 possible options. Don’t forget to bring questions!
Our aim is for you to learn from others experiences and discover first hand how you can launch customer experience initiatives that deliver customer loyalty, engagement, brand strength, and RoI.