The 2014 Social Media for Customer Service Summit will bring together industry leading brands to demonstrate the latest case studies and practices to revolutionize your social support strategy.
Here is a sneak peek of the key issues to be discussed this November:
INTEGRATE social into your customer service operation: Use the right infrastructure, touch points and cross-collaboration
PROVE the value of social support resolution: Discover the right KPIs and metrics for internal buy-in
ANALYZE and route customer feedback to the right place: Drive customer centric resolutions and real business evolution
DEVELOP a seamless multichannel experience across your external support channels for a ‘single customer view’
CREATE a proactive and reactive support strategy to deliver hands-on service which is personalized, timely and useful
A corporate setting: Network, benchmark and learn from some of the world’s most customer orientated brands such as.
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