The Social Media for Customer Service Summit New York 2014

Seamless Support: Build social into your Service strategy to cut costs, prevent crises and get happier customers

Business, Technology

The Social Media for Customer Service Summit New York 2014 4-5 Nov 2014 The New Yorker Hotel, New York, United States
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The 2014 Social Media for Customer Service Summit will bring together industry leading brands to demonstrate the latest case studies and practices to revolutionize your social support strategy.

Here is a sneak peek of the key issues to be discussed this November:

INTEGRATE social into your customer service operation: Use the right infrastructure, touch points and cross-collaboration

PROVE the value of social support resolution: Discover the right KPIs and metrics for internal buy-in

ANALYZE and route customer feedback to the right place: Drive customer centric resolutions and real business evolution

DEVELOP a seamless multichannel experience across your external support channels for a ‘single customer view’

CREATE a proactive and reactive support strategy to deliver hands-on service which is personalized, timely and useful

A corporate setting: Network, benchmark and learn from some of the world’s most customer orientated brands such as.

From: November 04, 2014 09:00
To: November 05, 2014 16:00

The New Yorker Hotel, 481 8th Ave, 10001, New York, United States


Business, Technology


corporate, customer, social media



Contact email

Contact phone
+44 (0) 207 3757 236


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