Top 50 Companies for Customer Service

The Top 50 programme enables you to benchmark your current service offering against the best in the business whilst helping you to discover the best ways.

4 Dec 2014 at UBM Ltd, London, GB


Top 50 Companies for Customer Service 4 Dec 2014 UBM Ltd, London, GB
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Measuring and analysing customer experience is no easy feat. Time-consuming metrics, analytics, quality audits and post-contact satisfaction surveys all provide customer insight, but how does this compare to others in the industry?

The Top 50 programme provides a true measure of your customer service levels from your customer's perspective, benchmark them against other leading organisations in your sector and others, as well as provide comprehensive feedback about how your customers perceive your brand.

Testing across calls, emails, webchat and even social media we're able to provide detailed analysis and key consultancy services that offer invaluable insight and effective tools to help reach your customer service goals. We'll highlight the gaps and opportunities, sharing industry best practice along the way, so you can have the knowledge to distinguish between 'good' and 'excellent' customer service.

Please note that the deadline to take part in the Top 50 programme for 2014 is 16th May 2014.

For more information about the Top 50 programme please visit


Event Type: Conferences | Business & Economics | Management | Call Centre & Customer Management.

From: December 04, 2014 09:00
To: December 04, 2014 17:00

UBM Ltd, 245 Blackfriars Road, SE1 9UY, London, GB




benchmarking programme, call centre, contact centre, customer contact, customer service, mystery shopping



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