Measuring and analysing customer experience is no easy feat. Time-consuming metrics, analytics, quality audits and post-contact satisfaction surveys all provide customer insight, but how does this compare to others in the industry?
The Top 50 programme provides a true measure of your customer service levels from your customer's perspective, benchmark them against other leading organisations in your sector and others, as well as provide comprehensive feedback about how your customers perceive your brand.
Testing across calls, emails, webchat and even social media we're able to provide detailed analysis and key consultancy services that offer invaluable insight and effective tools to help reach your customer service goals. We'll highlight the gaps and opportunities, sharing industry best practice along the way, so you can have the knowledge to distinguish between 'good' and 'excellent' customer service.
Please note that the deadline to take part in the Top 50 programme for 2014 is 16th May 2014.
For more information about the Top 50 programme please visit http://live.callcentre.co.uk/top50_evvnt
Event Type: Conferences | Business & Economics | Management | Call Centre & Customer Management.